POST OFFICE AUTIGUA COMPETITION - IN ASSOCIATION WITH VIRGIN HOLIDAYS

 

PRICES CRASH FOR EURO HOLIDAYMAKERS IN EUROZONE – BUT TRANSATLANTIC TOURISTS FACE A PRICE HIKE

 

In its latest Holiday Costs Barometer charting costs in popular holiday destinations, Post Office Travel Money reports that prices have plunged in top Eurozone destinations, led by Portugal and Spain – by as much as 42 per cent year on year.  In sharp contrast, the new barometer shows a 31 per cent rise in US prices for the 10 tourist items surveyed.  Key findings include:

Prices have dropped by 42 per cent in Portugal (The Algarve), which is cheapest in the survey.  At £38.61, the barometer basket in the Algarve is almost half the price in Italy, most expensive of the Eurozone destinations (50.8 per cent).

Runner up Spain is down 40 per cent, based on current exchange rates.

With the exception of Italy (on par with 2009), prices are lower in all the Eurozone countries surveyed by the Post Office.

Sterling’s strengthening against the euro means that past winner Bulgaria has fallen from the top spot in the Holiday Costs Barometer, although it is still in third place and is cheapest of the non-euro destinations.  Together with Portugal and Spain, Bulgaria has pulled away from the competition with prices for these destinations at least one-third cheaper than any other country.

Prices are three per cent cheaper than a year ago in Croatia but on par with 2009 levels in Turkey, which has suffered from sterling’s slip against the Turkish lira.

The USA is the most expensive destination surveyed in the Post Office Holiday Costs Barometer.  At £103.87 for items including a meal and light refreshments, prices in Florida have risen by 31 per cent since last year.

Prices have also pushed up in Egypt – a destination previously identified by the Post Office as great value for UK holidaymakers.  The Holiday Costs Barometer shows a 39 per cent price hike for the 10 items surveyed, mostly accounted for by the increased cost of an evening meal for two.

Sarah Munro, Post Office Head of Travel Money said:  “The good news for UK holidaymakers planning trips to the eurozone is that the Holiday Costs Barometer reveals cost reductions in most of the eurozone destinations but most notably in Portugal and Spain where the price crash is in the region of 40-42 per cent compared with a year ago.  The biggest discounts have been on the cost of eating out, as eurozone restaurants battle for business with mouth-watering meal incentives.”

“Transatlantic tourists face paying more for meals, drinks and other basic items once they arrive in the USA this year.  Sterling has dropped by nine cent compared with May 2009 and, what’s worse, the Post Office Holiday Costs Barometer shows that local resort prices have risen significantly, making our basket of goods 31 per cent more expensive this year.”

POST OFFICE® HOLIDAY COSTS BAROMETER 2010:

 

Source:  Post Office®. Data relates to exchange rates on 8 June 2010. Commodity prices supplied by National and Regional Tourist Offices, except Bulgaria, supplied by Balkan Holidays, France, supplied by Brittany Ferries/ABTOF.

Prices also provided, for comparison purposes, by Hidden Croatia (Croatia), Meon Villas (Greece, Italy, Portugal and Spain) and Anatolian Sky (Turkey).

HOLIDAY MOTORISTS FACE FUEL PRICE HIKE IN EUROPE

 

• Fuel prices rocket in European motoring holiday destinations
• Europe is cheaper than UK for diesel motoring
• Luxembourg is best value – the only country with a sub-£1 litre

 

UK holidaymakers hopping onto a ferry to Europe to avoid ash and strike disruption in the skies this summer will find that it is not just UK pump prices that have gone through the roof. Post Office Travel Money’s new Motoring on the Continent report reveals that fuel prices are sky high across Europe too – up by as much as 24p a litre for unleaded petrol and 30p for diesel.

The highest rises are in Sweden, which, ironically, recorded 2009’s biggest falls.  See-sawing prices in the country mean that holiday motorists will pay nearly 25 per cent more for unleaded and a swingeing 34 per cent extra for diesel fuel.  The lowest increases recorded by Post Office Travel Money’s third annual survey of 14 countries were in Germany – up four per cent for unleaded petrol and 12 per cent for diesel¹.

But with reports of more trips taken by ferry², there is good news for holidaymakers travelling abroad in a diesel car.  Compared with the UK, they will be quids in wherever they drive in Europe – except in Norway, rated the most expensive driving destination for three consecutive years in the Post Office survey.  

Diesel costs 19 per cent less a litre in Spain (£1) than in the UK (£1.23) and is ten per cent cheaper in Ireland (£1.11), which looks a strong holiday contender this year as prices have dropped for accommodation, meals and drinks as well3.

Best deal of all is in Luxembourg, surveyed for the first time in 2010 and cheapest
for both fuels.  At 91 pence, it offers the only sub-£1 litre of diesel in Europe4 –
making it 26 per cent cheaper than in the UK.  It is also the only country where service stations are regulated, which means that drivers can be sure that fuel prices will be the same wherever they fill up.

Runner up Spain, one of the top five destinations for UK holidaymakers travelling abroad by ferry5, is also good value for both fuels – just 1p more than Luxembourg for unleaded petrol (£1.08)6.  With a convenient UK route to Santander, tourists travelling to either Spain or south-west France can benefit from its lower prices.

There are mixed fortunes for UK tourists crossing to France.  Over 50 per cent of those taking a ferry to Europe travel to one of the French channel ports7 but regular travellers may be surprised to find that diesel, historically much cheaper in France than in the UK, costs 24 per cent more than a year ago.  At £1.18 a litre, the gap has closed but diesel remains 5p cheaper than in the UK.  By comparison, unleaded petrol in France has risen by just 7.6 per cent, well below the 17.3 per cent UK increase.

The Post Office survey again revealed big differences in fuel costs between eurozone countries. Luxembourg was £56.61 less expensive for 1,000 miles of motoring in a car using unleaded petrol than the Netherlands, the most expensive eurozone country at £219.45.  The gap was narrower for diesel fuel but motorists can still expect to pay almost £45 more to drive 1,000 miles in Italy than in Luxembourg.

Sarah Munro, Post Office Head of Travel Money, said: “Fuel costs may have risen steeply across Europe this year but our survey again found wide variations in pump prices. This means that UK tourists taking motoring holidays can still make significant savings if they plan carefully.  For example, motorists travelling through eastern France could save 15.7 per cent by crossing into Luxembourg and filling up there.

“The clear message to tourists is to check prices before planning their route and fill up in countries where unleaded petrol or diesel is cheaper.  Avoid topping up the tank on motorways and instead get fuel at the ferry ports, where it is invariably cheaper, or stop at European supermarkets where it costs less too. With sterling on the rise, tourists should also change money in the UK before they leave to avoid paying more overseas.”

All currencies in the Motoring on the Continent report are available at the Post Office.  Over 70 currencies can be pre-ordered for next day branch collection at all 11,500 Post Office outlets or online at postoffice.co.uk.  Home delivery can also be requested online.  Euros are available over the counter at 8,700 Post Office branches.  The full range of currencies is available at 1,600 Post Office branches.

 

POST OFFICE CUTS COST OF TRAVEL MONEY FOR CREDIT CARD HOLDERS

 

• 2.5% cash advance fee waived when Post Office Credit Card used to purchase foreign currency
• Plus 0% commission on all overseas purchases
• And 0% for the first 12 months on balance transfers and first three months of purchases

The Post Office is helping people to save money this summer, as from today anyone using the Post Office Credit Card will not be charged the standard 2.5% cash advance fee when they purchase foreign currency from the Post Office – either online or in branch*.

For those using their credit card to purchase travel money the removal of the fee could make a noticeable difference to the overall cost – especially as other credit card providers charge up to three per cent for the same service.

Examples of how much money Post Office customers can save:

 

Based on 250 euros spent at an exchange rate of 1.0665 and a cash advance charge of 2.50%. Information correct as at 26.04.10. Information obtained on competitors from Moneyfacts.

 

This new benefit joins a range of advantages already on offer to Post Office Credit Card customers.  In addition to zero per cent on balance transfers for the first 12 months and zero per cent on new purchases for the first three months, the Post Office is one of the few providers not to add commission onto any overseas purchases.

A further plus for those taking up the offer is that not only will they pay zero per cent on their currency by choosing the Post Office, but they will also find 29 best selling currencies available on demand at 1,600 larger Post Office branches. 2,600 additional branches offer US dollars on demand, while a total of over 8,500 branches stock euros. Alternatively over 70 currencies can be pre-ordered at 11,500 Post Office branches or online at postoffice.co.uk for next day branch or home delivery.

Post Office Head of Cards, Az Alibhai said: “Our customers love the fact that we don’t charge commission when they use their card overseas, so we are now saving them even more money by removing the cash advance fee when they use their Post Office Credit Card to purchase great value travel money from the Post Office.

“With many people still feeling the pinch this will give them a bit of extra cash in their pockets to enjoy on holiday.  We are dedicated to providing customers with flexibility and value when it comes to managing their money, especially as our credit card offers a combination of benefits that they can’t get anywhere else.”

CAPITAL GAINS: POST OFFICE REVEALS CITIES BEST FOR A POUND-STRETCHING BREAK

 

•  Prague pulls ahead of rivals as the cheapest city for a bargain break
•  Lisbon is the eurozone best buy – under half the price of Paris or Rome
•  Dublin could be 2010’s dark horse after prices drop in the Irish capital
•  New York is most expensive in new Post Office® City Costs Barometer

 

Prague has pulled ahead of its Eastern European rivals to emerge as the cheapest city for UK holidaymakers to take a bargain break this spring, according to the City Costs Barometer¹ from Post Office Travel Money (postoffice.co.uk/cityreport2010).  However the survey by the UK’s largest provider of foreign exchange also revealed  price falls in some eurozone cities, with Lisbon and Dublin rating as best buys.   

 

Despite the weak pound, which now buys 7.4 per cent less Czech koruna than a year ago², Prague was by far the cheapest of 15 city break destinations surveyed by Post Office Travel Money – with prices well down on 2009 levels (-38 per cent, comparing seven of the items also surveyed in 2009, including meals and drinks).  

 

At £106.17, the 11 typical city break items -including drinks, meals, accommodation, sightseeing and transport - cost almost two-thirds less in Prague than in New York, the most expensive city surveyed (£307.96).  Elsewhere in Eastern Europe, Budapest and Warsaw emerge as cities where thrifty tourists will get more for their money, even though sterling has slipped significantly year-on-year against their currencies.

 

Low prices in Lisbon, second-placed in the City Costs Barometer, prove that the eurozone can also be good value for a city break.  However the Post Office found wide variations in prices between the eight eurozone cities surveyed.  For example, barometer items that totalled £122.53 in Lisbon cost over twice as much in Paris and Rome, the most expensive eurozone cities.

 

Sarah Munro, Post Office Head of Travel Money, said: “UK holidaymakers planning a city break this spring should do their homework very carefully.  We found big price differences between cities and in cash-strapped times tourists can make their pounds stretch further by picking one of Europe’s cheaper capitals, like Prague or Lisbon.    

 

“The exchange rate is another factor to consider before booking a break.  Although sterling remains weak against the euro, it is stronger than 12 months ago so UK tourists picking a eurozone city where prices have fallen could actually be quids in.”

 

One of the cities where the Post Office did find lower costs was Dublin, second cheapest in the eurozone (£174.86).  Criticised in the past for high accommodation, meal and drinks prices, Dublin looks to be 2010’s dark horse and a definite contender for a bargain break – especially for culture vultures.  The Irish capital was cheapest for cultural attractions – with free entry to the top museum and gallery surveyed³.

 

Accommodation prices in Dublin have also dropped by 11 per cent, one of the biggest price falls recorded by Hotels.com, who contributed room costs for the Post Office City Costs Barometer.     

 

Alison Couper, Communications Director at Hotels.com said: “Now is a great time to visit the Irish capital as hotels there haven’t been so affordable for years.  Dublin hoteliers have been offering great rates and promotions to attract customers during the credit-crunch.” 

 

Istanbul, one of three European Capitals of Culture for 2010 – with a range of special cultural events scheduled, is another good value choice for a city break.  At fourth place in the Post Office barometer, prices were low for all the items surveyed and sterling remains relatively stable against the Turkish lira.  Although accommodation prices were up 15 per cent year-on-year, three-star hotels rooms were among the cheapest in the cities surveyed for the City Costs Barometer.   

 

Currencies featured in the City Costs Barometer are available on demand at 1,600 Post Office branches (except the Hungarian forint, which can be pre-ordered).  2,600 additional branches offer US dollars on demand, while a total of over 8,500 branches stock euros.  Alternatively over 70 currencies can be pre-ordered at 11,500 Post Office branches or online at postoffice.co.uk for next day branch or home delivery.   

CAR INSURANCE SNOW JOKE

 

There has been a considerable increase in the number of disputes between car owners and insurance companies recently, due to the snowy weather. These disputes are mostly over the car’s value, after it has been written off in an ice-related accident. Motorists become extremely frustrated when their vehicle is written off after another person has collided with it while it was parked. The poor visibility and icy road conditions are causing numerous accidents, with resulting insurance claims.

According to editor, Matt Tumbridge, the gritting policy of the Government means that many side streets are extremely slippery even at low speeds, and when drivers lose control in an urban area, they generally hit another vehicle. This is exceedingly annoying for car owners who were away from their vehicle at the time, and often the responsible driver doesn’t leave any contact details. This means that victims not only have to dispute the car’s valuation, they also lose their no claims bonus and face the possibility of increased premiums.

Tumbridge also commented that the majority of insurance companies refer to trade publications to work out the value of a car, and offer as little compensation as possible. This is unrealistic and unfair, he claims, as car owners should receive a pay out that will buy a vehicle in similar condition. It’s not possible to be sure that the vehicle they buy will be reliable, and therefore people whose car has been written off in a snow-related accident should be able to purchase a replacement vehicle from a reputable dealership that will give them a warranty.

Experts warn that stopping distances, even on gritted roads, are as much as ten times longer in icy weather, and even if another car loses control and you hit them, you’re still liable because you also lost control.

LEAVING CARS TO WARM UP LEAVES THEM OPEN TO THIEVES

 

Leaving your vehicle running in your driveway may invalidate your car insurance if your car is stolen. A policeman has cautioned that if you let your car defrost and warm up while you stay warm in your house, you could find yourself without valid vehicle insurance. Devon and Cornwall Constabulary’s PC Mark Humphries says that if you leave your keys in your car’s ignition while it’s unattended, you will give car thieves an opportunity to steal your vehicle.

He went on to explain that if an unattended car is stolen, your insurance company will take a dim view of it, since leaving your keys in an unattended car makes your policy void. In addition, you probably don’t realise that, by leaving your car running on an icy morning, you could be guilty of an offence.

Inspector Dave Cuff from Norfolk Constabulary said recently that people leave their engines running to warm up and defrost their cars at this time of year. If it is left unattended whilst parked in the street, however, the offence that the driver commits is called ‘quitting’. This could result in a fine, and make insurance claims for cars stolen under these circumstances invalid.

An increase in this type of theft is predicted this winter, which is proving to be one of the coldest in thirty years. Each year, there’s no less than a 20% increase in car theft by thieves who take advantage of the icy conditions in December and January, since so many people will let their car idle while they finish getting ready for work inside. Instead of defrosting your car in the morning, it’s recommended that you cover your windscreen with a newspaper or shield to prevent it frosting up, and use an ice scraper or de-icer on it in the morning.

POST OFFICE REMAINS CONSUMER FAVOURITE FOR FOREIGN EXCHANGE AND TRAVEL INSURANCE

 

Post Office named Best Travel Insurance Company for fourth year running at British Travel Awards
And is Best Foreign Exchange Company for third consecutive year

The UK public has once again named the Post Office as its favourite travel insurance and foreign exchange provider at this year’s British Travel Awards. The Post Office has secured the title of Best Travel Insurance Company for four consecutive years, and enjoyed three consecutive years as Best Foreign Exchange Company.

The UK’s largest bureau de change provider scooped the prize ahead of several major competitors to secure a third (33 per cent) of all votes in the category, and almost a quarter (24 per cent) of votes for the travel insurance award.

The British Travel Awards is the largest of its kind in the UK. This year more than 100,000 votes were cast by a mixture of the public and industry professionals across a range of categories.

Sarah Munro, Post Office Head of Travel Services, said: “We are absolutely delighted that customers have again chosen us as their favourite travel insurer and foreign exchange provider. Our Travel Insurance policies offer customers value for money and great quality of care including our five day claims guarantee, and as the UK’s largest travel money provider, we offer unrivalled access to more than 70 currencies through our 11,500 branches, online and by phone. It’s important to us that our customers are happy with the services we provide, and we will continue to work hard to ensure we are offering them what they need.”

Lorraine Barnes-Burton, CEO of the British Travel Awards, said: “The British Travel Awards are highly regarded within the industry and the Post Office has once again proven that it is a leader amongst travel insurance and foreign exchange providers with the voting public.”

The Post Office handles over 10 million travel money transactions annually and issues almost a million travel insurance policies every year.

For more information, visit your local Post Office branch, call 08457 22 33 44 or go to www.postoffice.co.uk.

GAP YEAR "GATE CRASHERS"

 

With many young adults expected to take a gap year to avoid the credit crunch, research from Post Office Travel Insurance reveals they could be receiving some unexpected guests. A fifth of parents (21 per cent) aged 50+ with children that have lived or holidayed abroad, said they had visited their child to broaden their own horizons.

Most intrepid are those parents aged over-65 with almost half (48 per cent) admitting to ‘gatecrashing’ their child’s gap year or holiday.

With economising at the heart of many travellers’ plans at present, one in five (19 per cent) of people from all age groups said they plan to holiday with friends and family abroad this year. Once again it is the over-65’s who form one of the biggest groups - 32 per cent said they have already taken advantage of a family member living abroad or in the UK, or plan to so later this year.

Despite their willingness to travel, it’s not always easy for over-65s to get travel insurance, with many providers simply not offering policies to this age group. The Post Office’s research reveals that 14 per cent of those aged 65+ have struggled to get insurance in the past. To make life easier, the Post Office has recently extended its annual, multi-trip insurance policy to cater for over-65s.

Rachel Croft, Post Office head of travel insurance, said: "Many children may use their gap year as a chance to get away from their parents, only to find mum and dad have plans of their own to tag along! For parents, being able to stay with their child whilst they are living abroad means they can holiday for less, but often leads to them travelling to new places and holidaying for longer, making it even more important to have adequate travel insurance in place.

"We understand that finding affordable travel insurance can prove difficult for older travellers and can lead to people having to take out policies that impose high costs or heavy stipulations, which is why we are extending our multi-annual travel insurance policy to the over- 65s.

“We hope this move will signal the end for seniors to have to buy expensive single trip policies every time they go on holiday. Instead they can now buy one simple policy to cover all their trips for the year, including trips to stay with children living abroad on gap years.”      

KIDS’ HOLIDAY ‘MUST HAVES’ COULD BUST THE FAMILY BUDGET

 

The sun may be shining in Europe and the pound rising in value, but families heading off to resorts abroad could face hidden beach costs they had not bargained – or budgeted for – according to the new Post Office® Travel Services’ Beach Barometer (www.postoffice.co.uk/beachbarometer2009).

As the school holidays get underway, new research by the Post Office, conducted as part of its annual Family Holiday Report, shows that almost half of UK tourists are looking for ways to reduce their holiday costs – like eating out less, buying fewer drinks or cutting back on sightseeing excursions.¹

But, despite these good intentions, families could still get stung when it comes to paying out for ‘must have’ kids’ items – such as buckets and spades, lilos, jelly shoes and pedalo rides. As with other holiday costs, the Post Office Beach Barometer found big price variations in top European destinations that could rock the family budget.

Hard-pressed parents could pay over three times as much for the same six beach items in Greece, for example, (£56.50) as in Croatia (£19.41) and around twice as much as in Portugal, Malta, Italy, Turkey and Bulgaria.²

And, believe it or not, a family of four could have a day out in a water park in six of the countries surveyed for less than half an hour for two on a jet ski. A jet ski ride could set families back over £40 in Turkey, £55 in Spain and Greece or a hefty £69 in France³ - while at around £9 an hour, a pedalo ride was a fraction of the cost.

The good news for pressured parents still planning their holiday is that the rising pound, package discounting and falling resort prices mean they need not forgo their sunshine break. The pound now buys over nine per cent more euros than earlier in the year, 16 per cent more Turkish lira and over 20 per cent more US dollars.4

Families could still plump for traditional favourite Spain because prices have now fallen to make this Europe’s lowest-priced summer sun choice – cheaper by a whisker than non-eurozone destinations like Bulgaria, historically the bargain basement in the Post Office Holiday Costs Barometer, and Croatia. In Turkey, however, resort living costs are now over 60 per cent higher than in Spain.5

Or they could holiday further afield. Some of the lowest ever package prices and resort costs have made long haul trips to Thailand – again lowest priced in the Holiday Costs Barometer - and Malaysia comparable to many European destinations.

For those families considering axing sightseeing days out while abroad, the Post Office research suggests that prices are lower than expected. Top attractions in half the countries surveyed – among them a chairlift up Bulgaria’s Blue Mountains, a visit to the Tomb of the Kings in Paphos, Cyprus or the funicular experience of Malaysia’s 830-metre high Penang Hill – cost less than £10 for the family.6

In Brittany or Normandy, a trip to Mont St Michel, one of France’s most visited attractions, is free – although families are warned to avoid its tourist shops.

Sarah Munro, Post Office head of travel services, said: “Sightseeing costs are generally lower than might be imagined. However there are some exceptions to the rule and visits to Turkey’s Bodrum Castle or to the Leaning Tower of Pisa will set families back over £20, while an Everglades Alligator Tour for holidaymakers to Florida costs over £40.”

Families watching their food bills will be relieved to know that a meal out for four will cost them significantly less in many European and worldwide resorts than in the UK.

Sarah Munro said: “We found that while a family meal costs around £57 in Brighton, it would set UK tourists back much less in Croatia and Bulgaria – and least of all, £31, in Spain. More good news for holidaymakers is that the French government has just slashed VAT on restaurants to 5.5 per cent from 19.6 per cent. “This means that a €10 lunchtime menu in France, which would have cost almost £10 earlier this year, is now £7.50 – quite a saving when you have a family to feed.”

However, that benefit could be wiped out before UK tourists set foot on foreign soil because around £20 million a year is wasted by changing pounds into euros at UK airports. Even more is wasted by paying higher charges to change money abroad.

Sarah Munro said: “Our research revealed that some UK tourists are thinking more carefully about buying currency in advance when rates are better – but the amount lost by leaving it late still adds up to a tremendous waste of hard-earned money. Families who want to stick to a budget should consider putting their cash on a prepaid card like the Post Office Travel Money Card, so that they can track their expenditure.”

All Family Holiday Report currencies are available at the Post Office. Over 70 currencies can be pre-ordered for next day branch collection at all 11,500 Post Office outlets or online at postoffice.co.uk. Home delivery can also be requested online. Euros are available over the counter at 8,700 Post Office branches, with US dollars also available at 2,600 of these. The full range of currencies is available at 1,600 Post Office branches.

POST OFFICE SUPPORTS TERMINATE THE RATE CAMPAIGN

 

Post Office Telecoms has today pledged its support to reduce the cost of making calls to mobile phones by becoming an official partner of the ‘Terminate the Rate’ campaign. Created through an alliance with BT and 3 UK, the initiative aims to bring down the high charge currently levied by operators to connect calls to mobile phones, which bears little relation to the cost of this service.

The Post Office is one of the top six fixed line telephony providers in the UK. Priding itself on fair and clear pricing structures with no hidden costs, the Post Office is appealing to OFCOM to bring down Mobile Termination Rates (MTRs) so they are more in line with costs, to around a penny or less. This is a cost reduction of almost 79 per cent.

Currently accounting for 4.7 pence or more of every minute of a call to a mobile from a landline, the present MTR rate is more than ten-times the rate charged to call a fixed-line phone. If successful, the campaign to reduce this ‘hidden’ cost will save UK consumers and businesses millions of pounds a day.

The campaign is calling on OFCOM to implement changes that will see the cost of MTRs driven down industry-wide, as soon as possible. This would mean lower prices for consumers across the UK.

Martin Moran, head of telephony at the Post Office, said: “The Post Office continually strives to offer the best deals possible to customers; in fact our HomePhone service offers free calls at weekends to mobiles and several international destinations. Value for money and transparency of charges to customers are at the heart of Post Office telephony services which is why we are supporting this campaign to reduce the cost of Mobile Termination Rates, so that we can pass on these savings to our customers.”

“We will be expressing our views on Mobile Termination Rates with Ofcom and encouraging consumers to support a speedy move to lower these inappropriate and unclear charges by signing the petition to Terminate the Rate at www.terminatetherate.org.”

The Post Office joins campaign partners BT, 3, Moneysupermarket.com, Federation of Small Businesses, Carers UK, GMB Union, NUS, Help the Aged and Age Concern.

For more information on the campaign or to sign the petition to bring down the cost of Mobile Termination Rates visit www.terminatetherate.org.

POST OFFICE LAUNCHES NEW GROWTH BONDS PAYING UP TO 4.3% AER

 

Post Office Growth Bonds offer savers a guaranteed rate of return over a fixed period of time, and unlike other similar products on the market, they are open to anyone with a minimum investment of £500. The new bonds are available for a limited period only at all UK Post Office branches, by telephone and online, making them easily accessible to all types of saver.

Post Office director of savings and investments Richard Norman said: "For savers who do not need immediate access to their savings, the new Post Office Growth Bonds offer a guaranteed return at a competitive rate. With a minimum investment of only £500, these bonds are ideal for all types of saver looking to take advantage of rates of up to 4.3%.”
To find out more about Post Office Growth Bonds, log onto postoffice.co.uk, call 0800 169 7500 or visit your local Post Office branch

BT EXTEND CUSTOMER BILL PAYMENT DEAL AT POST OFFICES

 

BT customers can continue to benefit from the convenience of paying for and towards their BT telephone services at Post Office branches. The Post Office and BT have extended their long-standing relationship by a further three-year period, from September 2011 to the end of September 2014.

The agreement will enable BT customers to pay for their quarterly bills by cash, cheque or debit card at any of the UK’s 11,500 Post Office branches.

Also, customers can continue to save towards their quarterly bill by making regular payments using their BT payment card in Post Office branches.

John Petter, MD, Consumer, BT Retail said “BT customers have the widest of choice of payment options in the UK, which includes payment at the 11,500 Post Offices around the country where they can pay their bills or make payments towards their next bill via their BT payment card. We are delighted to continue our relationship with the Post Office and give our customers another convenient way of paying their bill. "

Post Office marketing director Gary Hockey-Morley said: “BT customers enjoy the convenience of paying for or towards their bill at the same time as posting a parcel or buying their foreign currency at the Post Office. We are delighted to extend our long-standing and valued relationship with BT, which allows our mutual customers to continue paying at their local Post Office.”

In addition to paying bills, customers can access a wide range of other services at their local Post Office, such as banking and financial services including free cash access over the counter, travel services including travel insurance, passports and commission-free currency, and mail and postal services.

HAPPY HOLIDAY MOTORING AS FUEL PRICES DIVE

 

Fuel prices plummet in European motoring holiday destinations,Diesel cheaper than petrol everywhere except the UK, Car hire cheapest in Portugal, prices slashed by 21 per cent, View the report at www.postoffice.co.uk/holidaymotoring2009

Fast on the heels of sterling’s recent rally against the euro comes more good news for UK holidaymakers motoring to Europe this summer. Fuel prices have plummeted across Europe – falling by up to 12 per cent for unleaded petrol and as much as 31 per cent for diesel, according to Post Office® Travel Services’ Motoring on the Continent report¹ (www.postoffice.co.uk/holidaymotoring2009).

Although Switzerland again proved cheapest for unleaded petrol at 91p per litre, Austria and Spain are better value overall because motorists visiting these eurozone countries can expect to pay just 1p more for unleaded petrol but much less for diesel. Unleaded petrol in all three countries now costs around 34 per cent less than in the Netherlands, the most expensive of 12 destinations surveyed by the Post Office.

The report also showed a wide differential between the cost of petrol and diesel fuel. Plummeting pump prices – down 18 per cent year on year - made Austria cheapest by far for diesel. At 83p per litre, this was nine pence less than for unleaded petrol. Spain saw price falls of seven per cent, making diesel five pence cheaper than petrol.

By contrast, despite a 19 per cent drop in the litre price over the past 12 months, the UK was the only country where diesel costs more than petrol – making it the second most expensive country after Norway. More positively, unleaded petrol is now 10 per cent cheaper at home than last year, spelling good news for ‘staycationers’.

Eurozone fuel prices continue to vary. The high cost of motoring in the Benelux countries made Belgium 27 per cent and the Netherlands over 32 per cent more expensive than Spain or Austria. The Netherlands was one of only three countries to register a petrol price rise, sharing a five per cent increase with Germany and Italy.²

Outside the eurozone visitors to Sweden will get far more bang for their bucks than last year. Sweden registered the biggest price fall of 12 per cent for unleaded petrol and 32 per cent for diesel fuel, making it one of the cheapest motoring holiday destinations. Prices also fell dramatically for diesel fuel in Denmark (-28 per cent).³

Sarah Munro, Post Office head of travel said: “Sterling is recovering just in time for the holiday season and combined with the price reductions for fuel and car hire, UK drivers can get more miles for the same money. Whilst price reductions introduced since last year are make motoring holidays an attractive proposition, tourists need to check the price of unleaded petrol compared to diesel to ensure they don’t get caught out.”

The Post Office also examined holiday car hire costs in 20 countries, including the USA, where Florida prices have surged since last year. A combination of higher rental and fuel charges together with the impact of the weaker pound resulted in a 64 per cent increase for cars using unleaded fuel in the States.4

With a year-on-year price drop of 21 per cent, Portugal rated as best value for motoring in a hire car – registering the third largest drop after Greece (-36 per cent) and Sweden (-32 per cent).

Competitive three day rental rates and low unleaded and diesel fuel costs for 200 miles’ motoring put Portugal well ahead of its nearest rivals – the UK, Turkey and the Netherlands. At around £101, the total unleaded motoring cost in Portugal was just 38 per cent the amount in France (£264.10), where a 65 per cent car hire price hike caused the country to drop from 11th place in 2008 to the bottom of the table.

Sarah Munro said: “This year’s report shows more evidence of price cutting activity to boost tourism in popular European summer holiday resorts. The huge drop in car hire costs in both Portugal and Greece is great news for UK tourists and is another factor that should be taken into consideration when choosing a holiday this year.

“However we found little consistency in the charges made for one, three and seven days’ car hire. In some cases prices had risen substantially since last year for one day, while the same rental company showed reductions for longer hire periods – and vice versa. The clear message to consumers is to shop around and not to assume that a car hire company used in the past will still offer the best value.

“While motoring tourists can make great savings by choosing destinations with lower fuel or car hire prices, they should remember to buy currency in advance of their trip. By no means all petrol stations accept credit card payment and so it is wise to carry foreign currency purchased in the UK where the exchange rates are likely to be lower than at an ATM overseas.”

All currencies in the Motoring on the Continent report are available at the Post Office. Over 70 currencies can be pre-ordered for next day branch collection at all 11,500 Post Office outlets or online at postoffice.co.uk. Home delivery can also be requested online. Euros are available over the counter at 8,700 Post Office branches, with US dollars also available at 2,600 of these. The full range of currencies is available at 1,600 Post Office branches.

HOLIDAY MAKERS FORGET THE SUM IN SUMMER

 

• More than a third of adults are unable to convert currency
• 44 per cent don’t work out how much things cost when shopping abroad
• Countdown maths expert, Rachel Riley, provides currency conversion tips and calculations

More than a third of UK adults (38 per cent) are unable to convert popular currencies into sterling1 and are losing out on a staggering £288 million2 a year on holiday as a result.

Despite household budgets being squeezed, a new report3 by the Post Office® reveals that 44 per cent of people don’t work out how much things actually cost when they are abroad and one in three people (27 per cent) go over budget when they travel.

Such is our dislike for exchange rate maths, one in five people (17 per cent) prefer holidaying in places where they understand the currency, and nearly 1.5 million people actually avoid places with unfamiliar currency because they find it too confusing and stressful to work out how much they are spending.

Despite Turkey’s growing popularity as a holiday destination, the Turkish lira topped the list of confusing currencies, 49 per cent of people were unable to convert it into sterling. And a surprising number of people struggled to convert the most popular and widely used currencies - 35 per cent did not convert US dollars accurately and 26 per cent struggled with the euro.

Rachel Riley, Countdown’s new resident maths expert said: “Working out how much things cost on holiday doesn’t have to be time consuming or confusing. To help avoid overspending, make a note of the exchange rate when you buy your currency and use my easy to remember formulae for working out some of the most popular currencies.

“It’s not always practical to carry a calculator around but most mobile phones have calculator functions, so make the most of this, particularly if buying expensive items, and work out how much you are spending before you purchase.”

Rachel Riley’s Currency Conversion Formulae (based on rates XX June 2009)

Sarah Munro, head of Post Office Travel Services added: “At a time where budgets are being stretched, it’s more important than ever to keep a reign on holiday spending. To make the most of your pound make sure you do your research before you go. Check out the exchange rate and do some research to find out how much things basic staples like drinks and suncream will cost when you get there.

Sarah continued: “Make sure you buy commission-free currency in advance and avoid purchasing it at airports where you won’t get the best rates and can be charged through the nose in commission; recent research shows that we waste £20 million a year by purchasing money at airports4. It is also advisable not to withdraw money abroad at ATMs as you will be charged and it can be difficult to keep tabs on your spending.”

Top Tips from Rachel Riley and the Post Office for budgeting on holiday:

• Make a note of the exchange rate – it sounds simple but many of us change our money and then forget the rate we bought it at. Keep a note in your purse or wallet and use this as your reference when working out how much things cost. Write the equivalents for £1, £5, £10 and so on and use as a rough reference guide

• Use your phone – make the most of the portable calculator that most of us have in our mobile phones, if you are struggling to work something out, you can do it quickly on your phone. For those who want something more advanced, you can buy special currency converters and calculators

• Don’t pay in sterling– don’t be tempted to pay in sterling on your card or in cash as shops and restaurants can charge their own exchange rate which is unlikely to be competitive. You can also get stung by added fees of up to 4 per cent. • Bartering – in lots of popular destinations like Turkey and Morocco, bartering is part of the culture. Do your research before you go and if you’re going somewhere where bartering is acceptable, don’t be afraid to offer the merchant the price that you are willing to pay

• Try a pre-paid travel card – pre-paid cards like the Post Office Travel Money Card enable you to load your card with currency when the exchange rate is good. You can then use this as you would your bank card and it helps act as your own budgeting tool to ensure you don’t spend more than you have loaded onto the card. The Travel Money Card is completely separate from your bank account too so it’s a secure way of taking money abroad.

Over 1,600 Post Office bureau de change branches offer the most widely requested European currencies on demand (except the Hungarian forint and Estonian kroon, which can be pre-ordered).

All currencies can be pre-ordered for next day branch collection at all 11,500 Post Office outlets or online at postoffice.co.uk. Home delivery can also be requested online. Travellers to the eurozone can obtain euro currency over the counter at more than 8,000 Post Office branches. 

ECONOMIC PESSIMISM RIFE AMONG UK’S YOUNGER GENERATION

 

Young people look set to bear the scars of the current recession for years to come judging by their pessimistic outlook for economic recovery, new research published today by Post Office Financial Services reveals.

However, having been forced to learn financial lessons the hard way, the next generation of adults believe they are far more likely to take on a more responsible approach to credit and spending.

Almost a quarter (24 per cent) of 18 to 24 year-olds believe that living standards will take over a decade to return to pre-recession levels. A further third (34 per cent) predict that economic recovery is more than five years away.

These results reveal a younger generation more pessimistic about the timescale for economic recovery than any other age group. By contrast, just five per cent of 45-54 year-olds thought that recession would last longer than a decade; perhaps indicative of those who have lived through the last recession feeling more optimistic about recovery from the current downturn.

Credit-crunched young people have also learned some serious financial lessons as a result of the recession, and to a much greater extent than in older age groups. This is particularly apparent when it comes to borrowing:

• Half of young people (48 per cent) believe they will reduce their usage of credit as a result of the crunch

• This trend is less apparent among older age groups, with a significantly lower 28 per cent of 35-44 year-olds planning to reform their use of credit

Doug Strachan, head of consumer insight at Post Office Financial Services said: “These findings demonstrate that the recession is already causing a marked change in the attitudes and the potential behaviour of the younger generation in particular.

“Younger age groups have only ever known relative economic good times during their adult lives, so the change in economic climate is therefore likely to hit these groups the hardest, contributing to this overwhelming sense of pessimism. One positive result of this appears to be indications of a desire to change financial habits drastically in the long term.”

The credit crunch has also impacted young adults (18-24s) in the following ways:

• More than twice as likely to have borrowed money from a friend (12 per cent) than older age groups;

• 11 per cent cite the decision to put off getting married or starting a family as a direct result of the current economic climate, more than twice the level of any other age group;

• Their greatest fear is the risk of losing their job, this is in line with older age groups; for a third (32 per cent) losing their job is something they are extremely concerned about. Overall, 70 per cent of under-24s are concerned about becoming unemployed. 

CRUNCH TIME FOR CITY BREAKS AS EASTERN EUROPEAN PRICES UNDERCUT EUROZONE

 

Eastern European cities outside the eurozone are the places to head off for a bargain break this spring, according to the new City Costs Barometer from Post Office® Travel Services (postoffice.co.uk/citybreaksreport).

As the euro continues to fly high against sterling, the Post Office report into non-euro city destinations shows that Budapest, followed closely by Warsaw and Prague, are the cities where thrifty tourists will get more for their money.¹

The three eastern European capitals emerge as cheapest of 10 ‘alternative’ cities outside the eurozone where UK tourists, daunted by the idea of sky high prices in traditional favourites like Paris, Amsterdam and Barcelona, can bag a bargain break.

And, despite the bad press for sterling, UK tourists will actually get more for their money than a year ago in three of the cities surveyed – Warsaw, Budapest and Istanbul – as sterling has strengthened against their currencies.² In the case of the Polish zloty, the UK pound is over 10 per cent stronger, making city breaks to Warsaw and to Krakow much cheaper than in 2008.

The Post Office City Costs Barometer examined the price of typical tourist items like drinks and meals out, together with three-star city centre hotel accommodation, airport transfers and sightseeing costs. It found that all five eastern European cities surveyed – including the Baltic duo of Tallinn and Riga - are much less expensive than those in Scandinavia.

Individually, Warsaw rates as cheapest for weekend accommodation – so independent travellers can expect a great deal if they travel while the Polish zloty remains weak. Budapest and Prague are best value for eating out, while return transfers between airport and city centre, a cost that tourists cannot avoid, is cheapest in Riga.

The Post Office also surveyed the costs of visits to art galleries and top heritage attractions, finding that culture comes cheap in Warsaw, Tallinn and Budapest – but costs nothing at all in Oslo, where the key visitor attractions are free.³

However, while costs on the ground may be significantly cheaper in eastern Europe – at under £130 for 11 items, the Budapest shopping basket weighed in almost half the price in Copenhagen – the Post Office report also established that flight costs to Scandinavia could be significantly cheaper than elsewhere in Europe. Andrew Spice of Post Office Travel Services said: “There are lots of factors for consumers to consider when booking a city break, including the cost of getting to a destination. Our ‘snapshot’ of flights available in late April4 showed that Copenhagen actually had the cheapest weekend price of just £41.98, so there are definite benefits to considering a Scandinavian break.

“The exchange rate is another crucial factor. With sterling’s continuing weakness against the euro, doubts have been expressed as to whether the traditional spring getaway to popular cities in the eurozone will survive this year. However sterling is holding up well against several European currencies and our costs barometer of non-euro cities shows that there is great value to be had for UK holidaymakers.

“Capitals like Budapest and Warsaw are extremely cheap places to visit at the moment and have attractions to rival those of the traditional city break favourites.”

Over 1,600 Post Office bureau de change branches offer the most widely requested European currencies on demand, including all those featured in the Post Office City Costs Barometer, except the Hungarian forint and Estonian kroon, which can be pre-ordered.

All currencies can be pre-ordered for next day branch collection at all 11,500 Post Office outlets or online at postoffice.co.uk. Home delivery can also be requested online. Travellers to the eurozone can obtain euro currency over the counter at more than 8,000 Post Office branches.

The full results of the Post Office City Costs Barometer can be viewed online at: postoffice.co.uk/citybreaksreport.

NEW DVLA SERVICE PUTS POST OFFICE AT TECHNOLOGY CUTTING EDGE

 

The Post Office has signed a five-year contract with DVLA that will allow drivers to renew their photocard driving licences using new, world-class technology, it was announced today.

The enhanced service means that from next spring, selected Post Office branches will have a dedicated counter position where drivers renewing the photograph on their ten-year licence will have their paperwork scanned into a computer, the driver’s picture will be taken, an electronic signature captured and the data sent immediately by secure electronic link to DVLA. DVLA will then check the application and post a new photocard licence to the driver.

Alan Cook, the Post Office’s Managing Director, said: “We will be the first Post Office in the world to use groundbreaking technology for document and identity verification technology in this way and it puts us in a strong place to use the trusted Post Office brand, our unrivalled network and our experienced staff to bid for other major Government contracts.”

The new DVLA agreement follows the key decision by the Government in November to renew the Post Office Card Account contract, retaining business crucial for the future of many branches. The Secretary of State for Business and Enterprise, Lord Mandelson, has also indicated the Government’s wish to see more Government business transacted in Post Office branches.

The new technology will be installed in up to 750 Post Office branches around the country. Initially, the new technology in selected branches will be used for ten-year photocard renewal but it may be extended to include other driver transactions.

The Post Office also announced today that Cogent, a company specialising in the supply of high security identification technology, has been awarded a contract to supply and install the new equipment to be used for the enhanced DVLA service.

Mr Cook said: “We are putting a huge effort into equipping Post Office branches with a high-technology capability to handle transactions where strong proof of identity is needed.

“This new service supports DVLA’s objectives to reduce paper, increase security and provide improved customer service. We’re delighted at the signing of the contract, as it will mean new work and new revenue for the Post Office – and it is great news for drivers as it offers them a faster and more convenient service while providing better value-for-money for DVLA.”

Noel Shanahan, DVLA chief executive, said: “We are delighted to be teaming up with the Post Office to provide this more convenient service to drivers across the country, making it easier for them to renew their photocard driving licence.

“This new arrangement builds on our excellent existing relationship with the Post Office which already supplies a range of DVLA services within local communities.”

CURRENCY CONFUSION REIGNS

 

In a year when the wrong holiday decision could cost UK tourists money they can ill afford, a new poll for Post Office® Travel Services has revealed that consumers are caught in a fog of eurozone confusion.

Among the many surprising currency misconceptions uncovered by the research are beliefs that Turkey and the Czech Republic have joined the eurozone, while Portugal and Greece remain outside.

The OnePoll survey of 2,000 consumers¹ for the Post Office sounds a warning bell that significant numbers of UK holidaymakers - concerned about the weakness of the pound and high prices in the eurozone - may avoid Europe’s cheaper destinations, mistakenly thinking that they use the euro.

Equally, many could be in for a surprise if they choose to holiday in eurozone countries because they mistakenly believe these are outside the zone and are therefore cheaper.

With the euro still riding high against a weak pound, at least 20 per cent of consumers surveyed did not know that key destinations like Portugal and Greece use the currency.² Even more – 43 per cent – did not know that Austria, a eurozone founder, is a member.

More worryingly, many people incorrectly thought that destinations which rate consistently as among the cheapest worldwide in the Post Office Holiday Costs Barometer of living costs abroad are eurozone members.

Almost one-third (33 per cent) said that Turkey, which uses the lira, is in the eurozone. Over a quarter said that the Czech Republic (koruna) and Hungary (forint) are zone members. Almost one half (46 per cent) said that Denmark (krone) uses the euro.

There was poor awareness too about countries that have signed up to the euro more recently. 60 per cent were unaware that Cyprus and Malta joined the eurozone in January 2008, while only 25 per cent knew that Slovakia, rated as one of Europe’s cheapest and most up-and-coming destinations, became a member in January.

According to the Post Office research, currency confusion also extends to non-euro destinations, giving rise to concerns that a significant minority of people will choose their summer holiday without considering the exchange rate or cost of living.

When asked to match particular destinations with their currency, only 31 per cent of consumers were able to link Bulgaria with the lev³, even though many more UK tourists have visited in recent years and it is being tipped as one of the best cheap alternatives to a eurozone resort this summer.

And, surprisingly, only 45 per cent could match Poland – a destination with flights now widely available from a range of UK airports - with its currency, the zloty4.

Andrew Spice of Post Office Travel Services said: “Confusion about the most commonly used currencies in Europe is a worrying indication that UK holidaymakers may choose a holiday destination that will cost them more money at just the time when every penny counts. People may be well aware that sterling has slumped against the euro but they also need to know which countries do and don’t use the currency so that they can make an informed decision about where to holiday.

“Our survey reveals that a significant minority of people think some of Europe’s cheapest destinations are eurozone members. However, the exchange rate is more stable and the cost of living much lower in places like Turkey, Hungary and Poland and this will save cash-strapped holidaymakers money.”

Comparing exchange rates this year with 12 months ago, the Post Office, the UK’s largest provider of foreign currency, said that UK tourists will get almost 10 per cent more Polish zloty for their pounds than a year ago. They will also get around the same number of Turkish lira and only slightly less Hungarian forint. And, while sterling is currently just under 10 per cent weaker than a year ago against the Czech koruna, this compares favourably with the drop of almost 17 per cent in the value of the pound against the euro.

Over 1,600 Post Office bureau de change branches offer all the most widely requested European currencies on demand, including the Turkish lira, Polish zloty, Czech koruna and Hungarian forint. These can also be pre-ordered for collection or home delivery at all 11,500 Post Office outlets and online at postoffice.co.uk.

EUROPE STIL A HOLIDAY CONTENDER AS POUND PULLS BACK

 

 Holidaymakers planning trips to Europe may find the pound in their pocket stretching further than they thought because the euro has fallen in value against sterling by over seven per cent since late December - bringing many other European currencies with it.

The sterling boost means that European destinations fill six of the top ten places in the new Worldwide Holiday Costs Barometer of tourist items in 27 countries¹, researched by Post Office® Travel Services. The barometer is published as part of the brand new Post Office® Holiday Money Report 2008 of currency trends for the past 12 months² and predictions for 2009. Launched today, the full report can be viewed online at www.postoffice.co.uk/holidaymoneyreport2008.

As sterling recovers from its December doldrums, the Post Office® report, from the UK's largest foreign exchange provider, identifies the best value holiday hotspots in Europe and further afield, based on the rising exchange rate and local tourist costs.

Cheapest of all are Hungary and the Czech Republic, which will make Budapest and Prague good city choices for UK tourists taking short breaks. For longer stays Turkey, Bulgaria and Croatia are cheaper than any of the eurozone countries, although Spain has made it into the top ten lowest-priced destinations in the Post Office® barometer. Key eurozone destinations like Greece and France are also looking more competitive.

South Africa looks an unbeatable option for long haul tourists this year. The latest Post Office® comparison of currency movements reveals that the rand is now worth over eight per cent less than a year ago² and this means that the shopping basket of tourist staples is the fourth cheapest in the table of 27 countries.

Kenya is another Post Office® Holiday Money Report hotspot for 2009 because sterling has dropped significantly less against the shilling than against currencies for other longer haul destinations including Eygpt, the USA and Thailand. A combination of hotel and flight discounts and the low tourist costs make the destination an attractive prospect.

Andrew Spice of Post Office® Travel Services said: "UK holidaymakers will be checking prices carefully this year and this means that the winning destinations will be those that offer good value not just for flights and accommodation, but for tourist staples like meals out and drinks."

"Exchange rates are still unpredictable and it will pay people to keep a watchful eye on movements as well as considering easy ways to save themselves money. By purchasing commission-free currency before leaving on holiday, UK travellers will avoid paying higher charges at airports and overseas at ATMs."

The Post Office® Holiday Money Report also reveals a significant increase - 63.5 per cent - in the use of the Post Office® Travel Money Card over the past year and pre-paid cards are expected to grow in popularity again in 2009 as a useful budgeting tool. Andrew Spice added: "Cash-strapped holidaymakers can also use the Travel Money Card as a means of saving money for the summer trip abroad because funds can be loaded on a regular basis in either sterling, euros or US dollars."

The Post Office® Holiday Money Report charts currency movements and consumer purchasing behaviour during 2008 and previews the key issues and events that are likely to set the trends for consumer choice during 2009. A copy of the report is available at: www.postoffice.co.uk/holidaymoneyreport2008.

Post Office Ltd. Registered in England and Wales no: 2154540. Registered Office: 80-86 Old Street, London, EC1V 9NN. The Post Office and the Post Office symbol are registered trade marks of Post Office Ltd.

Post Office Ltd is an appointed representative of The Governor and Company of the Bank of Ireland, which is authorised by the Irish Financial Regulator and the Financial Services Authority; regulated by the Financial Services Authority for the conduct of UK business. Bank of Ireland, incorporated in the Republic of Ireland with limited liability. Registered in England and Wales with branch number BR000459.

Card Account offered by J.P. Morgan Europe Ltd through Post Office Ltd. J.P. Morgan Europe Ltd is authorised and regulated by the Financial Services Authority. Registered in England and Wales No. 938937. Registered Office: 125 London Wall, London, EC2Y 5AJ

¹ Leading ten destinations in Post Office® Worldwide Holiday Costs Barometer of eight tourist items, using data on the lowest average resort prices supplied by tourist offices of participating countries (except Bulgaria where information is provided by Balkan Holidays.

²In its 2008 summary of currency movements and trends, the Post Office® reported that annual foreign exchange sales had grown for 16 of its 20 best selling currencies - including the euro and dollar.

³Post Office® foreign currency rates cost comparison of major currencies featured in the Post Office® Holiday Costs Barometer.

THE GENERATION TECHNOLOGY FORGOT CAN NOW LONG ON THIS HOLIDAY

 

Nearly three quarters (71 per cent) of people have used time spent with friends or family, such as the Christmas to New Year break, to teach non-liners how to use the internet according to new research from Post Office® Broadband. However, for one in ten people, the experience was so frustrating the session ended in a shouting match.

Others find the prospect so daunting they liken it to learning to drive - 14 per cent said you should never teach a loved one. To ensure this holiday is packed with cheer, not sneer, the Post Office® has launched a new guide to help web users get a friend or relative online in a way both parties can enjoy, available at: www.postoffice.co.uk/internetbuddyguide

Although the process can be fraught, investing time in getting digitally excluded relatives online is worthwhile and two thirds (61 per cent) of those who did it found it rewarding:
. One in five (18 per cent) who can't use the internet say they feel ignored by society
. 20 per cent hate being excluded from public information web users take for granted
. Non-line families are missing out on potential savings on household goods and services of up to £70 per month

The Post Office® Internet Buddy Guide uses bite size steps to help bridge the gaps in understanding that cause the most friction. In 30 minute sessions, those with no previous experience can learn how to send emails, browse the web or download files.

A report from think tank, Demos, into understanding digital exclusion, commissioned by Post Office® Broadband, identified 'the non-line outsider' who wants to get online but is hampered by fear, uncertainty or structural barriers such as lack of tuition . The report underlined the value of 'digital buddies' - a friend or family member who can teach them how to use the internet in one to one training sessions.

Stewart Fox-Mills, head of Post Office® Broadband, said: "Most people know a family member or close friend who uncertain about using the internet so teaching them how to get online is the perfect gift. But as anyone who has tried to do this will testify, things can come unstuck when jargon and a basic lack of PC skills become insurmountable.

"The Internet Buddy Guide is part of the Post Office®'s continued investment in making it easier for people to get online. 84 per cent of our customers are new to broadband and half of these are completely new to the internet."

Scout, Sally Milner, aged 14 and from London, who is testing the Post Office® Internet Buddy Guide this Christmas, said: "I would like to teach my nan how to use the internet so we can keep in touch on email. She doesn't have a computer but it would be great if she had one and could use it. I would love to be able to send her a photo of me on holiday, and links to things I know she would like.

"I use the internet all the time to stay in touch with my Scout friends and talk about the adventures we have and what we did at camp, but I forget that for some people it's not that easy to remember the basics. I'm hoping this guide will help!"

The Post Office® Internet Buddy Guide can be found at www.postoffice.co.uk/internetbuddyguide